Returns & Exchanges
At Tuck Plumbing Fixtures, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If a fixture doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer service team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the fixture in its original manufacturer packaging, including all manuals, hardware, and protective materials to ensure it is not damaged during transit.
Ship the Item
Affix the provided return shipping label to the outside of the box and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Inspection and Refund
Once our warehouse receives and inspects the item for resale condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing